You can cancel a flexible membership by providing one full calendar month's notice. To do so, submit your request via the ‘Contact Us’ form on the LeisureCentre website - select 'Cancel my membership’.
Please note cancelling your direct debit does not mean you have given us notice to end your membership. You must give us written notice in line with the terms and conditions.
An annual or fixed membership package is offered for a minimum of 12 months whereby you are committing to a 12 month term and are not able to cancel within this period. If a direct debit is cancelled, the remaining term will be added as a debt to your account. To cancel your membership please submit your request via the ‘Contact Us’ form on the LeisureCentre website and select 'Cancel my membership’.
Cancelling your direct debit does not mean you have given us notice to end your membership. You must give us written notice in line with the terms and conditions.
For annual memberships paid upfront, no cancellation is allowed, as these memberships are non-refundable. However, you can freeze the membership for up to 6 months with a valid reason, but the frozen period does not count toward the 12-month term.
In exceptional circumstances, e.g. injury or medical, you may be allowed to freeze your membership for an agreed period [up to a maximum of 6 months] for a fee of £5 per month. You may contact customer service via the ‘Contact us’ page of your local Leisure Centre website and select 'Cancel my membership’ stating the reason for the freeze and including supporting medical evidence. Five working days notice is required to process a freeze in time for the following month direct debit payment.
Once processed you will receive a confirmation email of whether the freeze period has been accepted or not - this must be retained as proof. The frozen period does not count towards your minimum membership term If medical supporting evidence is provided the freeze fee will be waived.
You can cancel a swimming lesson by providing one full calendar month's notice.. To do so, submit your request via the 'Contact Us' form on the LeisureCentre website - select ‘Cancel my Swimming Lessons’. We will confirm we have received your notice within 10 days of receiving it. Cancelling your direct debit does not mean you have given us notice to end your membership. You must give us written notice in line with the terms and conditions.
For all cancellation queries you can alternately call our central team Monday - Friday 08.00-18.00 on 01905 969619. For members at Attleborough, Crosby, Penzance and Swaffham Leisure Centres please contact 01905 969689.
For more information please see our T&Cs for ‘Memberships.
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